Terms of Use

Last updated: 22 May 2026

Agreement to Terms

By accessing and using the syncro-flux website (syncro-flux.com) and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you don't agree with any of these terms, you're prohibited from using this site and our services.

Service Terms

syncro-flux provides professional animal care services including grooming, behavioural training, wellness consultations, dental care, nutrition planning, and emergency support. By booking any of our services, you enter into an agreement subject to these terms and any additional terms specific to the service.

Booking and Appointments

• All appointments must be booked in advance through our online form, email, or phone
• We'll confirm your appointment within 24 hours of booking
• Appointment availability is subject to staff and facility capacity
• You're responsible for providing accurate information about your pet's health, behaviour, and needs

Cancellations and Rescheduling

• Cancellations must be made at least 24 hours before your scheduled appointment
• Cancellations with less than 24 hours notice may incur a £20 cancellation fee
• No-show appointments will be charged 50% of the service fee
• We reserve the right to cancel or reschedule appointments due to staff illness, emergencies, or other unforeseen circumstances
• If we cancel your appointment, you'll receive a full refund or the option to reschedule at no additional cost

Payment Terms

• Payment is due at the time of service unless alternative arrangements have been made
• We accept major credit cards, debit cards, and bank transfers
• Prices are subject to change, but you'll be informed of current pricing before confirming your booking
• All prices include VAT where applicable
• Payment plan options are available for certain services—enquire for details

Your Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your pet's health, behaviour, and medical history
• Inform us of any changes to your pet's condition before appointments
• Ensure your pet is up to date with required vaccinations (where applicable)
• Disclose any known behavioural issues that may affect service delivery
• Arrive on time for scheduled appointments
• Follow pre-appointment and post-appointment care instructions
• Pay for services as agreed
• Treat our staff with respect and courtesy

Our Responsibilities and Limitations

We commit to:

• Providing professional, competent animal care services
• Treating your pet with compassion and respect
• Maintaining appropriate insurance and professional accreditations
• Following industry best practices and regulatory standards
• Communicating clearly about your pet's care

Limitation of Liability

While we take every reasonable precaution to ensure your pet's safety and wellbeing:

• We're not liable for pre-existing health conditions that weren't disclosed to us
• We're not liable for injuries or illnesses that occur due to your pet's behaviour or underlying conditions that couldn't reasonably have been anticipated
• Our total liability for any claim is limited to the amount you paid for the specific service in question
• We don't provide emergency veterinary services—in emergencies, contact your veterinary surgery or the nearest emergency clinic

Medical Emergencies

In the event of a medical emergency during service provision:

• We'll immediately contact you using the contact details you've provided
• If we cannot reach you, we're authorised to seek emergency veterinary care on your behalf
• You're responsible for any costs associated with emergency veterinary treatment
• We'll make reasonable efforts to follow any emergency instructions you've provided during booking

Refusal of Service

We reserve the right to refuse service or terminate an ongoing service relationship if:

• Your pet poses a risk to staff or other animals
• You've provided false or misleading information
• Payment terms haven't been honoured
• You've been abusive or threatening towards staff
• Your pet requires specialised medical treatment beyond our scope

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of syncro-flux or our content suppliers and is protected by UK and international copyright laws.

You may:

• View and temporarily download one copy of materials for personal, non-commercial use
• Share links to our website on social media

You may not:

• Reproduce, duplicate, copy, sell, or exploit any portion of the website for commercial purposes
• Modify or use content without our written permission
• Remove copyright or proprietary notices

Website Use

When using our website, you agree not to:

• Use the site in any way that damages, disables, or impairs it
• Attempt to gain unauthorised access to any part of the site, server, or connected networks
• Use automated systems (including robots, spiders, or scrapers) without our written permission
• Transmit viruses, malware, or any other malicious code
• Collect or harvest personal information about other users
• Use the website for any unlawful purpose

Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. We don't endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access these sites at your own risk.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy and GDPR compliance statement. Please review these documents to understand how we collect, use, and protect your personal information.

Reviews and Testimonials

If you submit reviews, testimonials, or feedback:

• You grant us the right to use, reproduce, and display your submission in our marketing materials
• Your submission must be truthful and based on your genuine experience
• You must not include defamatory, offensive, or inappropriate content
• We reserve the right to edit or remove submissions that violate these terms

Complaints and Disputes

If you're dissatisfied with our services, please contact us immediately at [email protected]. We take all complaints seriously and will investigate promptly.

Our complaints procedure:

1. Contact us with details of your concern
2. We'll acknowledge your complaint within 48 hours
3. We'll investigate and respond with findings within 10 working days
4. If you're not satisfied with our response, you can escalate to our senior management

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically. The "Last updated" date at the top indicates when changes were last made.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these terms doesn't constitute a waiver of that right or provision.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific terms, constitute the entire agreement between you and syncro-flux regarding the use of our website and services.

Contact Information

If you have questions about these Terms of Use, please contact us:

syncro-flux Animal Care Centre
47 Deansgate Approach
Manchester, M3 2JG
United Kingdom
Email: [email protected]