Privacy Policy

Last updated: 22 May 2026

Introduction

syncro-flux is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services or visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Pet information (name, species, breed, age, health conditions)
• Appointment and service preferences
• Payment and billing information
• Communication preferences
• Any information you choose to provide in forms or communications with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookies Policy for more details)

How We Use Your Information

We use your information for the following purposes:

• Providing and managing pet care services
• Processing appointments and maintaining accurate records
• Communicating about your pet's care and appointments
• Sending service reminders and follow-up care information
• Processing payments and preventing fraud
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Responding to enquiries and providing customer support

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: To provide the services you've requested
• Legitimate interests: To improve our services and communicate with clients
• Legal obligation: To maintain accurate veterinary records as required by law
• Consent: For marketing communications (which you can withdraw at any time)

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third-party vendors who assist with payment processing, email delivery, or website hosting
• Veterinary specialists: If we refer your pet to specialist care, we'll share relevant medical information with your consent
• Legal authorities: If required by law or to protect our rights and safety
• Business transfers: In the event of a merger or acquisition, your data may be transferred to the new entity

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services to you and your pet
• Comply with legal and regulatory requirements (veterinary records must be retained for a minimum of 6 years)
• Resolve disputes and enforce our agreements

After this period, we securely delete or anonymise your information.

Your Rights

Under data protection law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls limiting who can view your information
• Staff training on data protection and confidentiality
• Secure backup and disaster recovery procedures

While we take reasonable steps to protect your data, no transmission over the internet is completely secure. We cannot guarantee absolute security.

Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: syncro-flux Animal Care Centre, 47 Deansgate Approach, Manchester, M3 2JG, United Kingdom

Complaints

If you're not satisfied with how we've handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113